Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") dictate how you can use our website, applications, and services (collectively referred to as "Services"). The Services are managed by PIPS LABS LTD ("CryptoPips", "we", "us", or "our"), based at 128 City Road, London, EC1V 2NX, United Kingdom.

Please review these Terms thoroughly. By accessing or utilizing our Services, you affirm that you have read, understood, and agreed to these Terms. They may be modified periodically, and these changes can affect your legal rights and obligations. If you do not consent to these Terms, kindly refrain from using our Services.

CryptoPips retains the right to alter these Terms at its discretion. While significant changes will be communicated, we advise reviewing these Terms regularly to stay informed.

2. Acceptance of Terms

By using our Services, you confirm your acceptance of these Terms. If you disagree with any part of these Terms, please do not use our Services.

Only individuals who are at least 18 years old can use CryptoPips Services. By accepting these Terms, you confirm that you are 18 years or older and capable of fulfilling these Terms.

If you access our Services on behalf of a business or legal entity, you declare that you are authorized to accept these Terms on its behalf. In this case, "you" and "your" will refer to the entity.

Continued use of the Services implies your acceptance of these Terms. If you disagree, please discontinue using our Services.

3. Utilizing the Services

3.1 Registration and Orders

Services can be accessed by registering on our website and completing the necessary forms. After successful registration, you will receive login credentials for the Client Section and/or Trading Platform via email. It is essential that the information provided is accurate and current. Inaccurate or outdated information may impede your ability to use the Services or for us to contact you.

3.2 Service Details

Our Services encompass the CryptoPips Evaluation and Challenge products, which may vary in scope.

3.3 Fees and Payment

The cost for the CryptoPips Evaluation is determined by several factors, including initial capital, risk level, and specific parameters required for the Evaluation and Challenge. The fee provides access to the CryptoPips Challenge and related Services. Please note that fees are non-refundable if you cancel your Client Section, terminate the Services early, fail to meet conditions, or violate these Terms.

3.4 Baseless Complaints

If you file an unjustifiable complaint or dispute the fee, CryptoPips reserves the right to suspend services and refuse future service provision.

3.5 Service Parameters Modification

The selected option for the CryptoPips Evaluation will apply to the subsequent Challenge. Once chosen, it cannot be altered unless a new CryptoPips Evaluation is ordered. CryptoPips may adjust fees and service parameters at any time, without affecting previously purchased Services.

3.6 Technical Necessities

You are responsible for procuring the necessary technical equipment and software to use the Services, including third-party software, at your own expense.

3.7 Platforms for Trading

Note that trading platforms are operated by third parties, and their terms and conditions, as well as their privacy policies, will apply to your use of their platforms.

3.8 Ordering Practices

If you place a high number of orders in a short timeframe, CryptoPips may issue a warning or suspend your ability to order Services. If such behavior is linked to Forbidden Trading Practices, CryptoPips reserves the right to take action as per Section 5 of these Terms. All data in the order form can be checked, corrected, and amended until the Services are ordered. An order is deemed complete when the order form is submitted and confirmed via email. Please verify all information before submitting your order.

3.9 Traders as Customers

Customers providing an identification number, tax registration number, or indicating they are a legal entity will be treated as traders, and consumer rights under UK law will not apply to them.

4. Management and Responsibility of the Client Dashboard

4.1 Each Customer is allowed to maintain only one Client Dashboard, which should include all their services, including CryptoPips Evaluations and Challenges. It is the Customer's responsibility to ensure all Services are managed within this single Client Dashboard.

4.2 The Provider reserves the right to limit the number of CryptoPips Evaluations and Challenges associated with a single Client Section. Restrictions may also be placed on transferring or combining capital and performance data between different products or Services.

4.3 The Customer is responsible for maintaining the confidentiality and security of their login credentials. Any activities that occur under the Customer's Client Dashboard or Trading Platform are the Customer's responsibility.

4.4 The Customer must promptly notify the Provider of any unauthorized access or use of their Client Dashboard or Trading Platform or any other security breach.

4.5 The Provider is not liable for service unavailability, data loss, or other technical issues that may arise during the use of the Services. While efforts will be made to ensure smooth operation, the Customer acknowledges the risk and agrees not to claim compensation for such instances.

4.6 The Customer can cancel their Client Dashboard at any time by emailing the Provider. Cancellation results in termination of the contract and cessation of access to the Services. No refunds will be provided for any fees paid, even if the Services have not been fully utilized.

5. Conditions and Limits of Demo Trading

5.1 In Demo Trading, users can perform all transactions unless they violate Forbidden Trading Practices as outlined in Clause 5.4. Users must adhere to conventional market rules and the Trading Platform's conditions, including risk management.

5.2 By engaging in demo trading, users consent to the Provider accessing their demo trade information, which may be shared with affiliates. This occurs automatically and does not require further approval. No compensation is provided for the use of such data. Users may discontinue demo trading at any time.

5.3 The Provider does not guarantee the accuracy or availability of information on the Trading Platform. Users rely on such information at their own risk.

5.4 The following practices are prohibited in demo trading:

  1. Exploiting service errors, intentional or not, such as delays in price display or updates.
  2. Engaging in trades using an external or slow data feed.
  3. Collaborating to execute trades aimed at manipulating trading conditions, such as placing opposite positions simultaneously.
  4. Trading against the terms set by the Provider and the Trading Platform.
  5. Using software, AI, ultra-high-speed trading, or mass data entry to manipulate or abuse the system or gain an unfair advantage.
  6. Gap trading under specified conditions: significant global news, macroeconomic events, or impactful corporate reports.
  7. Trading in a way that contravenes standard practices in Forex or other financial markets, or that could harm the Provider, financially or otherwise (e.g., overleveraging, overexposure, one-sided bets, account rolling).

5.5 Users should avoid exploitative trading strategies, including but not limited to Grid Trading, High-Frequency Trading (HFT), Tick Scalping, Negative Available Margin Trading, Arbitrage, or strategies that do not mimic live market conditions. All trading activities should closely reflect real-world trading practices. This ensures genuine market strategies and prevents exploitation of the Provider's platform or services. Such practices are forbidden as they do not represent authentic trading in the Forex market and may cause financial or reputational harm to the Provider. The Provider reserves the right to take necessary actions, including account suspension or termination, if Users violate this policy.

5.6 CryptoPips services are intended solely for personal use. Users must not allow third-party access to their CryptoPips Evaluation and Challenge accounts or trade on behalf of others. Any breach of these provisions will be treated as a Forbidden Trading Practice as per Section 5.4, with corresponding consequences.

5.7 Users should not exploit the services by trading without standard risk management practices. This includes initiating significantly larger or smaller positions compared to other trades on the same or different customer account. The Provider retains the right to define what constitutes Forbidden Trading Practices.

5.8 If a user engages in Forbidden Trading Practices, the Provider may consider this a failure to meet the CryptoPips Evaluation and Challenge conditions. The Provider may remove violating transactions from the user's history, cancel all services, terminate the Agreement, or reduce leverage on products n any or all of the user's accounts.

5.9 In cases of Forbidden Trading Practices across one or more CryptoPips Evaluation and Challenge accounts, or across multiple users, the Provider reserves the right to cancel services, terminate contracts, or invoke measures outlined in Clause 5.6 at its discretion.

5.10 If any CryptoPips Trader accounts are found involved in Forbidden Trading Practices, it can lead to a breach of terms with third-party providers, resulting in the cancellation of user accounts and termination of agreements.

5.11 Repeated violations of the practices outlined in Clause 5.4, after prior notice, can result in restricted access to all or part of the Services, including the Client Dashboard and Trading Platform, without any compensation or refund of fees.

5.12 The Provider is not liable for trading or investment activities performed by the user outside their relationship with the Provider, even if the same Trading Platform is used for real trading.

5.13 Users must understand that financial market developments are unpredictable and can lead to substantial financial losses. Past demo trading performance does not guarantee future results. Trading involves risk and is not suitable for all investors.

6. CryptoPips Challenge Terms and Activation

6.1 Upon payment for the CryptoPips Challenge, the Provider will supply customers with login details via email or directly in their Client Dashboard. The Challenge is activated by executing the first demo trade.

6.2 By starting the CryptoPips Challenge, customers waive their right to withdraw from the contract before the services are completed, as detailed in clause 12 of these Terms.

6.3 The Challenge can be started at any time without a time limit. There is no expiration period for the activation of the Challenge following the payment.

6.4 The Challenge has no set end date and continues until the customer meets the specified conditions.

6.5 To pass the Challenges, customers must:

  1. Open at least one demo trade on five different days.
  2. Ensure daily losses do not exceed 5% of the initial capital.
  3. Keep total losses during the Challenge under 10% of the initial capital.
  4. Achieve a total profit of at least 8% of the initial capital from closed trades.

6.6 Additionally, customers must:

  1. Comply with all conditions in clause 6.5.
  2. Avoid any violations of the Terms, particularly demo trading rules in clause 5.4.
  3. Keep total capital allocation under USD 400,000 per customer or trading strategy, as per the CryptoPips Funded Trader Program agreement.

6.7 If these conditions are met without violating the Terms, especially those related to demo trading, the Provider will consider the Evaluation successful and recommend the Customer for the CryptoPips Funded Trader program.

6.8 Failure to meet the conditions during the CryptoPips Evaluation and Challenge will result in an unsuccessful evaluation, denying access to subsequent steps or the Funded Trader program. No refund will be provided.

6.9 While the Provider's recommendation is influential, it does not guarantee acceptance into the Funded Trader Program. The Provider is not responsible for any rejections from the program.

7. Participation in the CryptoPips Funded Trader Program

7.1 If the Customer successfully completes the CryptoPips Evaluation and Challenge, they may be eligible for the Funded Trader Program.

7.2 Participation offers are at the sole discretion of PIPS LABS LTD, based on internal criteria, which may change without notice.

7.3 The Customer agrees to comply with all conditions and obligations imposed as part of their participation in the Funded Trader Program, as detailed in a separate agreement.

7.4 The Company is not obliged to maintain a Customer's participation in the Funded Trader Program if they fail to comply with the separate agreement or violate any Terms.

7.5 Decisions regarding participation offers and acceptance into the Funded Trader Program are at the Company's sole discretion.

7.6 If a CryptoPips Trader breaches any trading objectives specified in Article 6.5, their Funded Account will be suspended. Financial implications include:

  1. Remaining profits will not be disbursed upon suspension.
  2. No refund of the Evaluation Fee will be issued if it has not been refunded in previous payouts.

8. Intellectual Property Rights and Usage of Services and Content

8.1 All elements of the Provider's website, including text, images, graphics, layout, software, databases, logos, design, and other similar elements ("Content"), are protected by national and international copyright and intellectual property laws. Ownership of these rights lies with the Provider or their licensors.

8.2 The Provider grants users a limited, non-exclusive, and revocable license to access and use the Content for personal, non-commercial use, in line with the intended purpose of the Services. This license does not transfer or alter the Provider's or their licensors' ownership rights over the Content.

8.3 All trade names, trademarks, logos, and other distinctive brand features on the website are owned by the Provider or their licensors. Unauthorized use of these marks and logos is prohibited.

8.4 The Provider and users agree to act with fairness and good faith, avoiding actions that damage each other's reputation, interests, or the Services. Disputes will be resolved in accordance with these Terms and applicable laws.

8.5 Except for the usage rights explicitly granted in these Terms, no other rights, including copyright, patent, trademark, trade secret, or other proprietary rights related to the Services and Content, are transferred or implied.

8.6 Users must adhere to the manner of using Services and Content as specified in these Terms, avoiding any unauthorized or illegal use.

8.7 Users are prohibited from engaging in activities such as using malicious software, circumventing restrictions on website access, making copies or modifications of the Content, unauthorized distribution or sharing of Content, using automated data extraction tools, or any actions that disrupt website functionality or harm the Provider or other users.

8.8 These Terms do not deprive users of their statutory rights as consumers, where those rights cannot be altered or waived by contract.

9. Limitation of Liability and Disclaimers

9.1 Users understand and accept that they use the Services and Content as provided, with all defects or shortcomings, at their own risk. The Provider disclaims any warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, compatibility, security, or accuracy.

9.2 The Provider, including its directors, officers, employees, or other related entities, shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages, including loss of profits, goodwill, use, data, or other intangible losses (even if the Provider has been advised of the possibility of such damages), arising from the use of, or the inability to use, the Services or Content provided.

9.3 The Provider is not responsible for any damage or loss caused by third-party products or services used in conjunction with the Services or any content, information, materials, or products included or made available to users through third-party services.

9.4 If a competent authority establishes the Provider's liability for a user's loss or damage, such liability will be limited to the amount of the fee paid by the user for the Services directly related to the user's loss.

9.5 The Provider reserves the right to modify, replace, or remove any features or aspects of the Services without any obligation to compensate users for any potential loss or inconvenience.

9.6 The Provider shall not be accountable for failure to provide Services or delays due to major technical or operational disruptions, crises, natural disasters, wars, pandemics, legal obligations, decisions by public authorities, or other situations beyond the Provider's control.

9.7 These Terms do not deprive users of their statutory rights as consumers, where those rights cannot be altered or waived by contract.

10. Violations of Terms and Consequences

10.1 If a user breaches any part of these Terms in a manner that could potentially harm the Provider, specific actions may be taken. Violations may include unauthorized access to Services, provision of false or outdated information, damage to the Provider's reputation, contravention of demo trading rules, or activities contradicting the Provider's guidelines.

10.2 Depending on the severity of the violations, the Provider reserves the right to impose consequences ranging from preventing the user from ordering further services to partially or entirely restricting access to the Services. This includes the Client Section, Trading Platform, and any other facilities or Services provided by the Provider.

10.3 The Provider is not obligated to provide prior notice before enacting such measures and will not offer compensation or refunds for any inconvenience or loss resulting from these actions.

10.4 Actions taken by the Provider in response to violations of these Terms do not waive the Provider's right to pursue other legal or contractual remedies. The Provider reserves all rights and remedies under these Terms, at law, or in equity.

11. Communication and Contact Information

11.1 All communication regarding the provision of Services from the Provider or its partners will be conducted via the Client Section or the email address you registered with us. You acknowledge this as your primary method of receiving communication from us and agree to regularly check your Client Dashboard and email for updates.

11.2 Electronic communications sent by the Provider, whether through email or the Client Dashboard, are considered written communication. You accept that these electronic communications have the same legal validity as hardcopy written communications.

11.3 The Provider will attempt to respond to all queries, concerns, or issues raised by you in a timely and efficient manner. The response speed and manner may vary depending on the nature and complexity of the issue.

11.4 Any communication from the Provider or its partners is considered received when it is made available to you in the Client Dashboard or sent to your registered email, regardless of whether you have viewed or opened it.

12. Right to Withdraw and Contract Termination

12.1 If the user is a consumer, they have the right to withdraw from the contract without providing a reason within 14 days from the contract execution. However, this right is forfeited if the user initiates demo trades before the end of the 14-day withdrawal period.

12.2 To exercise the right to withdraw, the user must inform the Provider of their decision by an unequivocal statement sent to the provided email address within the withdrawal period. A template withdrawal form is available but not obligatory.

12.3 Upon receipt of the withdrawal notice, the Provider will promptly acknowledge receipt on a durable medium (e.g., by email).

12.4 If the user withdraws from the contract, the Provider will reimburse all payments received, without undue delay and no later than 14 days from the day the Provider is informed of the user's decision. Reimbursement will be made using the same payment method used for the initial transaction, unless otherwise agreed, and without incurring any fees.

12.5 The Provider reserves the right to immediately withdraw from the contract if the user breaches any of the terms outlined in Clause 10. In the event of termination due to breach by the user, paid fees may be forfeited, and no refunds will be issued. The Provider also reserves the right to pursue other remedies available under law in the event of such a breach.

13. Modifications to the Terms and Conditions

13.1 The Provider reserves the right to revise, update, change, modify, add or remove portions of these Terms at any time. Changes will be effective immediately upon posting the revised Terms on the Provider's website or upon notifying the user via email or through the Client Dashboard.

13.2 Users are expected to check this page periodically to stay aware of any changes, as they are binding. By continuing to access or use the Services after the revised Terms become effective, the user agrees to be bound by the revised terms. If the user does not agree to the new terms, they must stop using the Services.

14. Complaints, Communication, and Dispute Resolution

14.1 Users with any complaints, feedback, inquiries, or issues related to the Services or these Terms are encouraged to contact the Provider via email at support@cryptopips.com.

14.2 When reaching out to the Provider, Users should provide their name, email address, and any other pertinent information to assist in identifying them and addressing their concerns effectively. If a User does not respond to the Provider's request for additional information within a reasonable timeframe, the complaint or inquiry may not be processed further.

14.3 The Provider is committed to working diligently and cooperatively with Users to address their concerns and strive towards a mutually satisfactory resolution. Users are encouraged to communicate openly and honestly with the Provider to facilitate an effective resolution process.

14.4 This User Agreement and all other contractual relationships between Users and the Provider, including any questions regarding the existence, validity, and formation of such relationships, shall be governed exclusively by the laws of the United Kingdom, excluding its rules of private international law. However, this does not deprive Users of the protections provided by the mandatory provisions of the law of the country in which they have their habitual residence.

14.5 Any disputes arising out of or in connection with these Terms or the Services shall be submitted exclusively to the competent court in London, United Kingdom. This provision does not prejudice the Provider's right to initiate legal proceedings against Users in the jurisdiction of their place of residence or domicile. However, this provision will not deprive Users of any mandatory protections afforded to them by their local consumer law regulations, where applicable.

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